Error In Generating Keys No Available Resources

Common SSL Certificate Errors and How to Fix Them

Feb 26, 2020  Error: The API key included in the script element that loads the API is not found. Please make sure you are using a correct API key. You can generate a new API key in the Google Cloud Platform Console. To get an API key, click the button below to get started. MalformedCredentialsMapError: Error.

I am currently trying to configure SSH access to an ASR1004 Router. When running the following commands to generate my keys: Router(config)#crypto key generate rsa I am getting the following output: How many bits in the modulus 512: 1024% Generating 1024 bit RSA keys, keys will be non-exporta. Troubleshoot SSH connections to an Azure Linux VM that fails, errors out, or is refused.; 11 minutes to read +3; In this article. This article helps you find and correct the problems that occur due to Secure Shell (SSH) errors, SSH connection failures, or SSH is refused when you try to connect to a Linux virtual machine (VM). If you don't already have an SSH key, you must generate a new SSH key. If you're unsure whether you already have an SSH key, check for existing keys. If you don't want to reenter your passphrase every time you use your SSH key, you can add your key to the SSH agent, which manages your SSH keys and remembers your passphrase. Sep 20, 2010  Description: The Secure Store Service application Secure Store Service is not accessible. The full exception text is: User does not have permission to perform the operation ```text. To resolve this, add the user that is attempting to generate the key to the SharePoint Farm Administrators group. Oct 28, 2015  Group Policy error: 'The given Key was not present in the dictionary' Content provided by Microsoft Applies to: Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Service Pack 1 Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 2008 Service Pack 2 More.

Editor’s Note: This blog was originally posted in September of 2016. It has been reviewed for clarity and accuracy by GlobalSign Product Manager Sebastian Schulz and updated accordingly.

Sometimes, even PKI veterans struggle with ordering or installing SSL/TLS certificates. This does not suggest a lack of knowledge – rather, those processes can bring up previously unseen errors. Ordering the right certificate, creating a CSR, downloading it, installing it, and testing it to make sure there are no problems are all areas where one may encounter errors.

We want to help make the process as simple as possible from start to finish. For that reason, we collated our top queries and issues that customers may face during ordering or installation. We hope this blog will help you avoid those pitfalls and streamline your time to completion, but if you have a problem that you cannot solve using this blog you can still check out the GlobalSign Support Knowledge Base or submit a ticket.

Choosing the Right Approval Method

There are three ways to have your domain verified with us: approver email, HTTP verification, and DNS TXT record. And if at some point you grow tired of verifying domains every time you order a certificate, why not give Managed SSL a try?

Note: When ordering an SSL Certificate from our system, approval methods cannot be changed once chosen.

Approver Email


When placing an order, you can choose from the following email addresses to allow us to verify your domain:

  • admin@domain.com
  • administrator@domain.com
  • hostmaster@domain.com
  • postmaster@domain.com
  • webmaster@domain.com

An email will be sent to the selected address and upon receipt of the email you can click a link to verify the domain is yours.

Note: Make sure you choose the right one, or you will have to cancel the order and start a new order.

If you do not have access or cannot set up an email from the above list, you will need to contact Support who will guide you through other possible options for email verification. These are:

  • Updating the WHOIS records with an email address (an example of a website GlobalSign uses to check Who is records is networksolutions.com).
  • Creating a page on the website of the domain using instructions from our support team. This will indicate control of the domain and allow the vetting team to send the approval email to ANY alternative email address.

NOTE: A dedicated support article guiding you through domain verification by approver email can be found here.

HTTP Verification

Using the HTTP Verification (also called Approver URL- or meta tag-) method, you can insert a random string provided by GlobalSign in the root page of your domain (for example domain.com). The directory chosen for this must be domain.com/well-known/pki-validation/gsdv.txt

Our verification system will be able to detect the meta tag on the page and verify the domain ownership. However, our system cannot verify the domain if it redirects to another page so make sure to disable all redirects.

Note: A dedicated support article guiding you through domain verification by HTTP verification can be found here.

DNS TXT Record

DNS TXT records entail implementing a code into the DNS TXT of the registered domain. You need to make sure the string exactly matches what you were provided at the end of ordering your certificate or from our vetting team. Also, you need to make sure that the record is publicly accessible. You can use some free online tools to check your DNS TXT records. Alternatively, you can run a command in command prompt to see if there is a txt entry, for example: nslookup -type=txt domain.com

Note: A dedicated support article guiding you through domain verification by DNS TXT record can be found here.

Private Key Missing

Ordering an SSL/TLS certificate requires the submission of a CSR and in order to create a CSR a private key has to be created. Your private key matching your certificate is usually located in the same directory the CSR was created. If the private key is no longer stored on your machine (lost) then the certificate will need to be reissued with a new CSR and therefore also a newly created private key.

Examples of error messages/situations which would indicate there is no private key:

  • ‘Private key missing’ error message appears during installation
  • ‘Bad tag value’ error message appears during installation
  • After importing the certificate into IIS, the certificate disappears from the list when refreshed
  • When going onto your website, the site does not load in https://

No matter how convenient it seems, we want to discourage the use of online tools to generate CSRs. Those will also have your private key, meaning the security of your server may be compromised in the future.

Note: We offer many guides to help you generate private keys and CSRs.

SAN Compatibility

With a subject alternative name or SAN certificate, there are several things to note before ordering:

  • UCC (Unified Communication) SANs can be selected for free. Those cover some direct subdomains of the Common Name (for example, domain.com):
    1. mail.domain.com
    2. owa.domain.com
    3. autodiscover.domain.com
    4. www.domain.com
  • Subdomain SANs are applicable to all host names extending the Common Name by one level. For example:
    • support.domain.com could be a Subdomain SAN for a certificate with the Common Name domain.com
    • advanced.support.domain.com could NOT be covered by a Subdomain SAN in a certificate issued to domain.com, as it is not a direct subdomain of domain.com
  • FQDN (Fully Qualified Domain Name) SANs are applicable to all fully qualified host names, unrelated to the Common Name
    • support-domain.net could be a FQDN SAN in a certificate with the Common Name domain.com
    • support.domain.com would also be a valid FQDN for a certificate with Common Name domain.com, but covering this option with a Subdomain SAN is the smarter choice
    • IP Addresses can not be covered by FQDN SANs
  • SANs for Public IP Addresses will only work for registered and public Global IP Addresses, otherwise ownership cannot be verified
    • Wildcard SANs work the same way as FQDN SANs but will cover an entire subdomain level, no matter what stands for the asterisk
    • For example, the Wildcard SAN *.domain.com will cover support.domain.com, gcc.domain.com, mail.domain.com – and so on!

For the compatibility of the different SAN Types with different products, please see the table below:

It is also possible to remove a SAN after your certificate has been issued.

Invalid CSR

If you are creating a renewal CSR, then you will need to ensure the Common Name matches the one of your original CSR. The new CSR will not be the same since the private key must be different. You may not use the same CSR again, even if it seems convenient.

You can test a CSR by using the decoder in the Managed SSL Tab of your GlobalSign accounts. Should you not have that available, you can safely use online resources to check your CSR, as long as you do not share your private key you do not have to be concerned for their security. If there are any extra spaces or too many or too few dashes at the beginning/end of the certificate request, it will invalidate the CSR.
-----BEGIN CERTIFICATE REQUEST-----
-----END CERTIFICATE REQUEST-----

The Common Name You Have Entered Does Not Match the Base Option

This error appears when you are ordering a Wildcard SSL Certificate but have not included the asterisk in the Common Name of the CSR (e.g. a CSR with CN domain.com, rather than*.domain.com). Or if conversely, you have entered *.domain.com with the CSR and not selected that you wish to order a Wildcard certificate.

As earlier explained, the [*] represents all sub-domains you can secure with this type of certificate. For example, if you want to secure www.domain.com, mail.domain.com and secure.domain.com, you will need to enter *.domain.com as the Common Name in the CSR.
Note: You cannot create a Wildcard with a sub-domain before the asterisk, e.g. mail.*.domain.com, or double Wildcards, such as *.*.domain.com.

Key Duplicate Error

This error appears when you are using a private key which has already been used. A private key and CSR must only be used ONCE.

You should generate a new private key and CSR on your server and re-submit the new CSR. The reason SSL/TLS certificates have a maximum validity (and this one being cut short repeatedly) is an effort to ensure that keys are exchanged frequently, therefore mitigating the risk of undetected compromise.

Order State Has Already Been Changed

This error message generally appears when your order has timed out. You should start the ordering process from scratch and to let us know if the issue persists. If it does, we need to run further checks on your account.

NOTE: this error message can also be caused by wrongly specified SANs. For example, if the CN is 'www.domain.com' and you specified sub-domain as 'domain.domain2.com' which specifies a separate FQDN. Check the information about SANs above for clarification.

The SANs Options You Have Entered Do Not Match the SAN Options on the Original Certificate

This problem can occur for several reasons:

  • You added a space before or after the SAN.
  • There is a typo in the information you have provided.
  • You are entering the Common Name (CN) of the certificate as a SAN. Following regulations, we will always add your Common Name as a SAN, this does not need to be specified.
  • You incorrectly enter the SAN as a sub-domain, multi-domain name, internal SAN or IP. You need to choose the correct type of SAN which applies to the SAN. Please also check the above information on different SANs.

Certificate Not Trusted in Web Browser

After installing the certificate, you may still receive untrusted errors in certain browsers. This happens when the intermediate certificate has not been installed or for some reason the GlobalSign Root Certificate is missing from the client connecting to your server. Unless the client has been heavily tampered with, this should not occur – our Root Certificates are embedded in virtually all modern operating systems and applications.

Running a health check on the domain will identify missing intermediate certificates. If the intermediate certificate is missing, use the following link to determine which intermediate is needed based on product type (DomainSSL, OrganisationSSL, ExtendedSSL, AlphaSSL etc).

Findout more about intermediate certificates and why we use them.

‘Switch From Competitor’ Error Message

When choosing the ‘switch from competitor’ option in our certificate ordering system, you may see the following error message:

The server hosting your existing certificate cannot be reached to confirm its validity. Please obtain a copy of your existing certificate and paste it in the box below. All competitive switches are subject to review by GlobalSign's vetting team against the trusted issuers in the browser trust stores. If your certificate is not issued by a valid root CA Certificate, it will be subject to cancellation and/or revocation.

This error message occurs when your current certificate is no longer valid. You should only choose this option if you are switching before your certificate with another company expires.
This error message could also occur if your current certificate is not installed on the domain. Our system will not be able to detect the validity in this case so you should untick this option and go through the normal ordering process.

If you have a valid certificate from a competitor that is not installed on the server then you can paste your CSR into the text box using the ‘Switch from Competitor’ option. See the below image.

Finally, this error message could show when you have installed a certificate on your server but the CN is not the same as the domain name. For example, this can happen with a SAN certificate. In this case, simply untick ‘switch from a competitor’ and go through the normal ordering process.

If you are switching over to GlobalSign that’s great! If you think you should be eligible for 30 days of free validity but if you cannot go through with the process simply contact us and a team member will reach out to you.

For more help with general SSL Certificate queries then visit the General SSL page on our support site.

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This article helps you find and correct the problems that occur due to Secure Shell (SSH) errors, SSH connection failures, or SSH is refused when you try to connect to a Linux virtual machine (VM). You can use the Azure portal, Azure CLI, or VM Access Extension for Linux to troubleshoot and resolve connection problems.

If you need more help at any point in this article, you can contact the Azure experts on the MSDN Azure and Stack Overflow forums. Alternatively, you can file an Azure support incident. Go to the Azure support site and select Get support. For information about using Azure Support, read the Microsoft Azure support FAQ.

Quick troubleshooting steps

/stellar-phoenix-mac-data-recovery-registration-key-generator.html. After each troubleshooting step, try reconnecting to the VM.

  1. Reset the SSH configuration.
  2. Reset the credentials for the user.
  3. Verify the network security group rules permit SSH traffic.
    • Ensure that a Network Security Group rule exists to permit SSH traffic (by default, TCP port 22).
    • You cannot use port redirection / mapping without using an Azure load balancer.
  4. Check the VM resource health.
    • Ensure that the VM reports as being healthy.
    • If you have boot diagnostics enabled, verify the VM is not reporting boot errors in the logs.
  5. Restart the VM.
  6. Redeploy the VM.

Continue reading for more detailed troubleshooting steps and explanations.

Available methods to troubleshoot SSH connection issues

You can reset credentials or SSH configuration using one of the following methods:

  • Azure portal - great if you need to quickly reset the SSH configuration or SSH key and you don't have the Azure tools installed.
  • Azure VM Serial Console - the VM serial console will work regardless of the SSH configuration, and will provide you with an interactive console to your VM. In fact, 'can't SSH' situations are specifically what the serial console was designed to help solve. More details below.
  • Azure CLI - if you are already on the command line, quickly reset the SSH configuration or credentials. If you are working with a classic VM, you can use the Azure classic CLI.
  • Azure VMAccessForLinux extension - create and reuse json definition files to reset the SSH configuration or user credentials.

Error In Generating Keys No Available Resources Jobs

After each troubleshooting step, try connecting to your VM again. If you still cannot connect, try the next step.

Use the Azure portal

The Azure portal provides a quick way to reset the SSH configuration or user credentials without installing any tools on your local computer.

To begin, select your VM in the Azure portal. Scroll down to the Support + Troubleshooting section and select Reset password as in the following example:

Reset the SSH configuration

To reset the SSH configuration, select Reset configuration only in the Mode section as in the preceding screenshot, then select Update. Once this action has completed, try to access your VM again.

Reset SSH credentials for a user

To reset the credentials of an existing user, select either Reset SSH public key or Reset password in the Mode section as in the preceding screenshot. Specify the username and an SSH key or new password, then select Update.

You can also create a user with sudo privileges on the VM from this menu. Enter a new username and associated password or SSH key, and then select Update.

Check security rules

Use IP flow verify to confirm if a rule in a network security group is blocking traffic to or from a virtual machine. You can also review effective security group rules to ensure inbound 'Allow' NSG rule exists and is prioritized for SSH port (default 22). For more information, see Using effective security rules to troubleshoot VM traffic flow.

Check routing

Use Network Watcher's Next hop capability to confirm that a route isn't preventing traffic from being routed to or from a virtual machine. You can also review effective routes to see all effective routes for a network interface. For more information, see Using effective routes to troubleshoot VM traffic flow.

Use the Azure VM Serial Console

The Azure VM Serial Console provides access to a text-based console for Linux virtual machines. You can use the console to troubleshoot your SSH connection in an interactive shell. Ensure you have met the prerequisites for using Serial Console and try the commands below to further troubleshoot your SSH connectivity.

Check that SSH is running

You can use the following command to verify whether SSH is running on your VM:

If there is any output, SSH is up and running.

Check which port SSH is running on

You can use the following command to check which port SSH is running on:

Your output will look something like:

Use the Azure CLI

If you haven't already, install the latest Azure CLI and sign in to an Azure account using az login.

If you created and uploaded a custom Linux disk image, make sure the Microsoft Azure Linux Agent version 2.0.5 or later is installed. For VMs created using Gallery images, this access extension is already installed and configured for you.

Reset SSH configuration

You can initially try resetting the SSH configuration to default values and rebooting the SSH server on the VM. This does not change the user account name, password, or SSH keys.The following example uses az vm user reset-ssh to reset the SSH configuration on the VM named myVM in myResourceGroup. Use your own values as follows:

Reset SSH credentials for a user

The following example uses az vm user update to reset the credentials for myUsername to the value specified in myPassword, on the VM named myVM in myResourceGroup. Use your own values as follows:

If using SSH key authentication, you can reset the SSH key for a given user. The following example uses az vm access set-linux-user to update the SSH key stored in ~/.ssh/id_rsa.pub for the user named myUsername, on the VM named myVM in myResourceGroup. Use your own values as follows:

Use the VMAccess extension

The VM Access Extension for Linux reads in a json file that defines actions to carry out. These actions include resetting SSHD, resetting an SSH key, or adding a user. You still use the Azure CLI to call the VMAccess extension, but you can reuse the json files across multiple VMs if desired. This approach allows you to create a repository of json files that can then be called for given scenarios.

Reset SSHD

Create a file named settings.json with the following content:

Using the Azure CLI, you then call the VMAccessForLinux extension to reset your SSHD connection by specifying your json file. The following example uses az vm extension set to reset SSHD on the VM named myVM in myResourceGroup. Use your own values as follows:

Reset SSH credentials for a user

If SSHD appears to function correctly, you can reset the credentials for a giver user. To reset the password for a user, create a file named settings.json. The following example resets the credentials for myUsername to the value specified in myPassword. Enter the following lines into your settings.json file, using your own values:

Or to reset the SSH key for a user, first create a file named settings.json. The following example resets the credentials for myUsername to the value specified in myPassword, on the VM named myVM in myResourceGroup. Enter the following lines into your settings.json file, using your own values:

After creating your json file, use the Azure CLI to call the VMAccessForLinux extension to reset your SSH user credentials by specifying your json file. The following example resets credentials on the VM named myVM in myResourceGroup. Use your own values as follows:

Use the Azure classic CLI

If you haven't already, install the Azure classic CLI and connect to your Azure subscription. Make sure that you are using Resource Manager mode as follows:

If you created and uploaded a custom Linux disk image, make sure the Microsoft Azure Linux Agent version 2.0.5 or later is installed. For VMs created using Gallery images, this access extension is already installed and configured for you.

Error In Generating Keys No Available Resources Online

Reset SSH configuration

The SSHD configuration itself may be misconfigured or the service encountered an error. You can reset SSHD to make sure the SSH configuration itself is valid. Resetting SSHD should be the first troubleshooting step you take.

The following example resets SSHD on a VM named myVM in the resource group named myResourceGroup. Use your own VM and resource group names as follows:

Reset SSH credentials for a user

If SSHD appears to function correctly, you can reset the password for a giver user. The following example resets the credentials for myUsername to the value specified in myPassword, on the VM named myVM in myResourceGroup. Use your own values as follows:

If using SSH key authentication, you can reset the SSH key for a given user. The following example updates the SSH key stored in ~/.ssh/id_rsa.pub for the user named myUsername, on the VM named myVM in myResourceGroup. Use your own values as follows:

Restart a VM

If you have reset the SSH configuration and user credentials, or encountered an error in doing so, you can try restarting the VM to address underlying compute issues.

Azure portal

To restart a VM using the Azure portal, select your VM and then select Restart as in the following example:

Azure CLI

The following example uses az vm restart to restart the VM named myVM in the resource group named myResourceGroup. Use your own values as follows:

Azure classic CLI

Important

How to download torrent magnet. Classic VMs will be retired on March 1, 2023.

If you use IaaS resources from ASM, please complete your migration by March 1, 2023. We encourage you to make the switch sooner to take advantage of the many feature enhancements in Azure Resource Manager.

For more information, see Migrate your IaaS resources to Azure Resource Manager by March 1, 2023.

The following example restarts the VM named myVM in the resource group named myResourceGroup. Use your own values as follows:

Redeploy a VM

You can redeploy a VM to another node within Azure, which may correct any underlying networking issues. For information about redeploying a VM, see Redeploy virtual machine to new Azure node.

Note

After this operation finishes, ephemeral disk data is lost and dynamic IP addresses that are associated with the virtual machine are updated.

Azure portal

To redeploy a VM using the Azure portal, select your VM and scroll down to the Support + Troubleshooting section. Select Redeploy as in the following example:

Azure CLI

The following example use az vm redeploy to redeploy the VM named myVM in the resource group named myResourceGroup. Use your own values as follows:

Azure classic CLI

The following example redeploys the VM named myVM in the resource group named myResourceGroup. Use your own values as follows:

VMs created by using the Classic deployment model

Important

Classic VMs will be retired on March 1, 2023.

If you use IaaS resources from ASM, please complete your migration by March 1, 2023. We encourage you to make the switch sooner to take advantage of the many feature enhancements in Azure Resource Manager.

For more information, see Migrate your IaaS resources to Azure Resource Manager by March 1, 2023.

Try these steps to resolve the most common SSH connection failures for VMs that were created by using the classic deployment model. After each step, try reconnecting to the VM.

  • Reset remote access from the Azure portal. On the Azure portal, select your VM and then select Reset Remote..

  • Restart the VM. On the Azure portal, select your VM and select Restart.

  • Redeploy the VM to a new Azure node. For information about how to redeploy a VM, see Redeploy virtual machine to new Azure node.

    After this operation finishes, ephemeral disk data will be lost and dynamic IP addresses that are associated with the virtual machine will be updated.

  • Follow the instructions in How to reset a password or SSH for Linux-based virtual machines to:

    • Reset the password or SSH key.
    • Create a sudo user account.
    • Reset the SSH configuration.
  • Check the VM's resource health for any platform issues.
    Select your VM and scroll down Settings > Check Health.

Additional resources

  • If you are still unable to SSH to your VM after following the after steps, see more detailed troubleshooting steps to review additional steps to resolve your issue.
  • For more information about troubleshooting application access, see Troubleshoot access to an application running on an Azure virtual machine
  • For more information about troubleshooting virtual machines that were created by using the classic deployment model, see How to reset a password or SSH for Linux-based virtual machines.